Delivery Policy

Locally Made offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Delivery Policy explains your delivery obligations as a seller.

This policy is a part of our Terms of Use. By opening a Locally Made shop, you are agreeing to this policy and our Terms of Use.

  • Delivering Your Items
  • Return Postage Labels
  • Delivery Insurance

1. Delivering Your Items

Sellers are responsible for dispatching their sold items to buyers. If you are using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on Locally Made, you agree to:

A. Provide an accurate “dispatches from” address.

B. Specify your postage costs and processing times in your listings.

C. Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 30 days of purchase unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.

D. Comply with all local and international delivery and customs regulations. We know that delivery and customs regulations can be tough to read, so check out these Help articles on international delivery using United States Postal Service (USPS), Canada Post, Royal Mail, Australia Post, and Global Postal Delivery.

E. Dispatch to the address listed on the Locally Made receipt.

F. Mark the order as dispatched when you dispatch it. Remember that you may only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.

G. Charge an appropriate amount for postage.

H. Enter any tracking information in the appropriate fields when you mark the order as posted, if there is no tracking details mark these as N/A

By entering tracking information or delivery confirmation on Locally Made, you are giving us permission to collect and share this data received from your chosen delivery carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided on Locally Made. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about Locally Made’s case system.

But do not fret, Locally Made offers protection to sellers who meet our Seller Protection Programme requirements. Read more about Seller Protection here.

2. Return Postage Labels

If you offer ‘postage paid’ returns it is your responsibility to supply the customer with the appropriate labels so they can return the item back to you at no cost to themselves.

If you do not offer ‘postage paid’ returns you will need this detailed in the returns policy section of your shop

3. Delivery Insurance

Parcel compensation is available through Royal Mail for postage labels purchased from Royal Mail.

Royal Mail Compensation

All Royal Mail delivery services offer inclusive compensation at different levels. When selecting the Royal Mail service, make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using Royal Mail labels are handled exclusively by Royal Mail.

If you purchased parcel compensation from Royal Mail and need to file a claim, please check out this Help article.

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