Locally Made Payments allows buyers and sellers to use various forms of payments on Locallymade.shop. Locally Made Payments users can pay with and accept payment by credit card, debit card, Locally Made Gift Card, Locally Made Credit, some bank transfer services, PayPal (where available), Apple Pay, Google Pay, and some country-specific instalment payment methods – all in their domestic Locally Made Payments currencies. This policy explains all of your rights and obligations when using Locally Made Payments.
This policy is a part of our Terms of Use. By using Locally Made Payments, you are agreeing to this policy and our Terms of Use.
- Accepting These Terms
- Overview
- Third-Party Services
- Locally Made’s Rights and Responsibilities
- Seller Rights and Responsibilities
- Appointment of Locally Made as Limited Payment Collection Agent for Sellers
- Deposits
- Recoupment
- Payment Processing Fees
- Reporting Obligations
- Termination
1. Accepting These Terms
The Locally Made Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use Locally Made Payments on Locally Made’s services (we’ll refer to Locallymade.shop, as our “Services”), so please read it carefully. By using Locally Made Payments, you are agreeing to the Policy.
The Policy is a legally binding contract between you and Locally Made.
2. Overview
Locally Made Payments allows sellers to (a) accept payment by authorised credit and debit card transactions, some bank transfers services, PayPal (where available), transactions using Apple Pay, and transactions using Google Pay, (b) have those funds credited to a seller’s payment account with Locally Made, and (c) have those funds deposited into a seller’s designated bank account. Locally Made reserves the right to add or remove payment methods accepted by Locally Made Payments in its sole discretion, with notice where required by applicable law.
Locally Made Payments is only available to sellers who are at least 18 years old who register and are approved for a payment account with Locally Made.
Sellers may only use Locally Made Payments for the sale of items listed on Locally Made’s Services, and agree to dispatch sold items once a payment transaction is complete and reflected in their payment account. Locally Made reserves the right to terminate a seller’s access to Locally Made Payments if the seller uses Locally Made Payments in any other manner.
Buyers may authorise a payment with any major credit or debit card accepted by Locally Made, with Locally Made Gift Cards and Locally Made Credits, by certain bank transfer services, through PayPal (where available), Apple Pay, or Google Pay.
Buyers and Sellers benefit from Locally Made having visibility into payments made on Locally Made via Locally Made Payments, because it can make the Services easy to use and enables Locally Made to provide support more effectively to sellers or buyers where relevant. It can also help reduce fraud and other types of misuse of the Locally Made platform.
3. Third-Party Services
Locally Made has engaged third-party service providers to perform many of the services related to payment processing, including card processing, disbursements, currency exchange, identity verification, fraud analysis, and regulatory compliance.
Locally Made partners with Stripe, Worldpay, PayPal, Adyen, and other licenced payment providers to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you are located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Locally Made reserves the right to contact you directly and to seek payment.
Locally Made may share your personal or transactional information with those third-party service providers for purposes related to payments processing.
Locally Made Gift Cards and Locally Made Credits are subject to the Gift Cards & Locally Made Credits Policy
By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents.
If Locally Made receives notice that your shop’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include cancelling a transaction, disabling listings from your shop, suspending, or terminating your selling privileges, or removing certain payment methods.
PayPal
Locally Made supports two versions of PayPal: integrated PayPal and standalone PayPal.
Integrated PayPal. In countries where PayPal is available and can be integrated with Locally Made Payments, Integrated PayPal allows sellers to receive funds from PayPal purchases directly into their Locally Made payment account, without the need to manage a separate PayPal account. This means that if a buyer pays with PayPal, the funds from the order will be credited to a seller’s payment account along with the rest of the orders. The standard Locally Made Payments Payment Processing Fee (described below) applies to orders that go through integrated PayPal; there is no additional PayPal fee.
Standalone PayPal. Standalone PayPal exists only for sellers in countries that are not yet eligible for Locally Made Payments and/or, in Locally Made’s discretion, in some markets where it’s not an Locally Made requirement to use Locally Made Payments. Standalone PayPal will not be available to new sellers who join Locally Made if Locally Made Payments is available in that seller’s country. If this is the case, the seller will be required to register on Locally Made Payments as part of their onboarding to Locally Made. For sellers accepting standalone PayPal, you will receive funds from PayPal purchases directly into your PayPal account. Sellers who accept standalone PayPal will continue to pay PayPal fees. Orders paid through standalone PayPal are not covered by Locally Made’s Seller Protection Program. Locally Made reserves the right to allow certain sellers in countries that are eligible for Locally Made Payments to also use Standalone PayPal for a limited time. Please note, during this transition period, it may be necessary for Locally Made to process some PayPal transactions through integrated PayPal. For example, if a buyer chooses to pay with an Locally Made Gift Card or Locally Made Credit and covers the remaining balance using PayPal, Locally Made can only process the transaction through integrated PayPal. Similarly, if a buyer purchases items from multiple shops in a single transaction and chooses PayPal as the payment method, Locally Made may have to process the transaction through integrated PayPal.
4. Locally Made’s Rights and Responsibilities
Locally Made Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Locally Made’s Terms of Use.
As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.
Locally Made may refuse service of Locally Made Payments to anyone, for any reason, at any time.
Locally Made reserves the right to decline or refund transactions that we believe to be high risk, fraudulent, in violation of trade sanctions, or otherwise in violation of Locally Made’s Terms of Use.
In the event that a buyer does not make payment for the purchase of a legitimate item sold using Locally Made Payments (e.g., where the buyer used a stolen or unauthorised credit card), Locally Made may provide limited payment protection to the seller, in the interest of fairness. You can learn more about our Seller Protection Programme here.
Locally Made maintains records associated with transactions on Locally Made Payments and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will only receive delivery information and limited buyer account information necessary to complete the order. Locally Made’s Privacy Policy further explains how Locally Made handles user information.
Locally Made will send you any relevant notices regarding your use of Locally Made Payments in accordance with our Electronic Communications Policy.
5. Seller Rights and Responsibilities
A. Use of Locally Made Payments. If you live in a country in which Locally Made Payments is available, you are required to sign up for Locally Made Payments, except as otherwise determined by Locally Made in its sole discretion. Using Locally Made Payments will result in your shop accepting payment through authorised credit and debit card transactions, some bank transfer services, PayPal, Apple Pay, and Google Pay. For you to sign up for Locally Made Payments and receive payment for transactions made through Locally Made Payments, you must provide all required information and complete all required steps, including in some markets, verifying your bank account, for compliance purposes. Without this information, Locally Made cannot pay you! You can find instructions about how to upload your bank account information here. If you live in a country in which Locally Made Payments is available and you do not provide Locally Made with this information, Locally Made may refuse you access to the Services until you do so.
B. Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information, as necessary. Sellers will not impersonate any person or use any name they are not legally authorised to use. Sellers authorise us, and authorised agents, to verify their information (at registration and on occasion when using the Services) by accessing public records and obtaining credit reports about the sellers. Locally Made verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.
Payment accounts are only available to individuals who are eligible to be sellers on Locally Made’s Services and who have a valid credit or debit card on file with Locally Made unless they are exempt from this requirement.
C. Disputes. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on Locally Made, and in accordance with our Seller Policy and Terms of Use. In the event that a dispute is escalated to Locally Made’s Support Team, Locally Made reserves the right to issue a refund to a buyer and recoup such funds from the seller if a transaction is found to be in violation of Locally Made’s policies.
In the event that a buyer submits a chargeback, Locally Made will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Locally Made reserves the right to recoup funds associated with buyer charge-backs from the seller.
D. Communications. We will inform sellers of each transaction, or of other information pertaining to Locally Made Payments, using our standard communication procedures (detailed in our Electronic Communications Policy), including by email or through Locally Made’s Messages tool.
E. Refunds. Refunds or adjustments paid by Locally Made to buyers for payments made through Locally Made Payments may be initiated using the refund functionality in the seller’s payment account for a period of 180 days after the purchase was made. The Locally Made Payments Platform does not have refund functionality after 180 days from the original purchase date. Any such funds paid by Locally Made to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s card on file or added to the seller’s payment account. Refunds issued by Locally Made will be in the original form of payment, and if such payment is not available, an Locally Made credit will be issued.
Locally Made reserves the right to refund buyers and recoup such refunded amounts from the seller where the seller has been refused service by Locally Made in accordance with Locally Made’s Terms of Use and/or, in circumstances where the seller has unfulfilled or overdue orders.
Fully refunded transactions may be eligible for cancellation in accordance with our Cancellation Policy.
F. International Trade Laws. You agree that your use of Locally Made Payments will not involve any countries, entities, individuals, or items prohibited by sanctions, embargoes, regulations, or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies. See our Sanctions Policy for more information.
G. Information on Cardholder Charges. Please note that your bank or card provider may charge additional fees (including cross-border fees) for transactions that you make on Locally Made. These fees are not charged by Locally Made and are at the discretion of your bank. Please contact your bank for further details.
6. Appointment of Locally Made as Limited Collection Agent for Sellers
Each seller appoints Locally Made as its agent for the limited purpose of receiving, holding and settling payments to seller. Locally Made will settle payments that are actually received by Locally Made to each seller, less any amounts owed to Locally Made and subject to these Terms. Each seller agrees that a buyer payment received by Locally Made, on behalf of seller, satisfies the buyer’s obligations to make payment to seller, regardless of whether Locally Made actually settles such payment to seller. If Locally Made does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against Locally Made and not the buyer.
7. Deposits
A. Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete at the later of once the payment is approved by Locally Made or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.
Funds displayed in a seller’s payment account balance are eligible for deposit (the “Available Funds”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank. For deposits below designated thresholds in certain markets, a deposit fee will apply. See Section 9 below for details on deposit fees. A deposit minimum also applies to deposits in certain markets. Funds will only be available for deposit if they exceed the applicable deposit minimum.
B. Scheduled Deposits. Locally Made will instruct our payments partners to initiate a deposit of a seller’s Available Funds into the seller’s bank account on a monthly basis. Sellers can select the frequency of disbursements from their payment account in their account settings. When a seller selects daily disbursements, disbursements will be made on each day that the seller’s payment account has a balance equal to or greater than the minimum daily disbursement thresholds listed below. When a seller selects weekly, biweekly, or monthly disbursements, disbursements will be made on every applicable Monday. In this policy we will refer to the date of disbursement as the “Payment Date”. Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date Locally Made initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.
The Payment Date will fall on the next business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. When a seller either initially provides or later changes their bank account information, the seller must wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next scheduled deposit after a change to bank account information will occur on the next applicable Payment Date after a period of five (5) calendar days from the date of the requested change.
C. Holds and Delays. In some cases, deposits to a seller’s bank accounts could be temporarily delayed by an issue at Locally Made, Locally Made’s third-party service providers, or a seller’s bank. We will do our best to communicate with any affected seller as soon as we can.
If we believe that a seller’s actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put a hold, deposit delay, reserve on the seller’s payment account balance.
A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date, or (b) completion of any investigation regarding the seller’s actions.
Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s payment account.
A reserve is defined as a fixed percentage of a seller’s payment account balance (i) delayed prior to being included as part of a seller’s Available Funds for a period of up to 180 days or (ii) deducted from a seller’s payment account as a reserve for a period of up to 90 days.
If Locally Made places a hold, deposit delay or reserve on a seller’s account, we will do our best to communicate with the affected seller as soon as we can.
We always work hard to avoid and minimise any delays. However, please note that Locally Made is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.
E. Escheatment. If Locally Made cannot settle funds into a seller’s bank account, or the seller is refused service by Locally Made under Locally Made’s Terms of Use, the funds will remain with Locally Made and the balance remains available in the seller’s payment account. It is the seller’s sole responsibility to update their bank account information to receive the funds, if applicable. If a seller fails to update the information to claim the funds within a certain period of time, or Locally Made cannot release funds to the seller for compliance reasons, Locally Made will escheat the funds to the relevant government authority as required in order to comply with applicable escheatment laws.
8. Recoupment
A. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent with Section 5, Seller Rights and Responsibilities, that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer’s credit card issuer or reversal of payment for the amount of a buyer’s purchase from a seller, or (d) a seller does not act in accordance with Locally Made’s policies.
B. We may obtain reimbursement of any amounts owed by a seller to Locally Made by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller’s card on file, charging the seller’s payment account, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorise us to use any or all of the foregoing methods to seek reimbursement. Locally Made may suspend your selling privileges at any time pending payment of your outstanding balance.
9. Payment Processing Fees
A. Overview. Locally Made charges a fee (the ‘Payment Processing Fee’) for processing each transaction through Locally Made Payments. The fee amount will be assessed on the gross order amount, including delivery and tax (if applicable). Payment Processing Fees will be reflected in your payment account and will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Payment Processing Fee at any time. For deposits below designated thresholds in certain markets, a deposit fee will apply. Deposit fees are deducted from your Available Funds and reflected in your payment account at the time of your scheduled deposit. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded to the seller’s payment account. Deposit fees will be refunded if the deposit is returned to a seller’s payment account.
C. Listing Currency Conversion Considerations for Sellers. When a seller lists and subsequently sells an item in a currency other than the currency of the seller’s payment account, Locally Made will settle the associated transaction proceeds in the currency of the seller’s payment account. When such a service is required, Locally Made applies an additional 2.5% currency conversion fee. Calculation rates are updated regularly.
D. Value-Added Tax (VAT). Depending on your business status and location, Locally Made may be required to charge VAT on seller fees accrued each month and remit it to the relevant tax authority. VAT is collected on Locally Made Payments processing fees for sellers located in eligible Locally Made Payments countries where required.
E. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a seller who lists in a currency other than the buyer’s browsing currency, Locally Made will automatically calculate the listing price in the buyer’s browsing currency. If a seller chooses to show rounded prices to buyers browsing the site in a currency other than the seller’s listing price, Locally Made will calculate the listing price in the buyer’s browsing currency and round it in accordance with the rounding rules described here. Locally Made will display the rounded price to a buyer in the buyer’s browsing currency. When such a calculation is required, Locally Made applies an additional currency conversion charge. Calculation rates are updated regularly.
10. Termination
Sellers may terminate this contract and their acceptance of Locally Made Payments at any time by adjusting the Settings in their account with Locally Made. Locally Made may also terminate or suspend a seller’s use of Locally Made Payments at any time.
Upon termination, any non-disputed Available Funds will be deposited into a seller’s bank account. Locally Made reserves the right, upon termination of access to Locally Made Payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts that might be paid to buyers in connection with purchases from the seller’s payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorised in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.